Knowledgebase : Courses > Course / User Administration

Excel Spreadsheet template for Bulk Question & Answer uploads.

For additional information see How do I add Questions to Learning Objectives?

How do I choose to display the Exam Results on the Student Portal?

1. Navigate to the Add Exam page of the course you would like to add the exam.

2. Select one of the three options from the drop down next to Exam Results Answer display option. (see below)
 
  • Show results without answers - This will display the exam results without answers, on the Exam Results page for Students.
  • Show correct answers after passing the exam - This will display the exam results with all the correct answers, on the Exam Results page for Students.
  • Show correct answers always - This will display the exam results with correct answers only, on the Exam Results page for Students.

Once a student takes the exam from the Student Portal, they will be directed to the Exam Results page, where the exam results will be displayed according to the preferences made from the Admin Portal.

The following enhancements were made to the exam module:

  • Exams can now be configured to automatically display the next question as soon the current question is answered.

  • The last answer can now be excluded from randomization when opting to randomize the answers. This is helpful in situations when the last answer is "All of the above."

  • Visual indicator to show answered questions.

  • Option to remove the Flag question for review check box/functionality.

  • Click on the link to see the Video. Show Me 

Procedure (Note: To create a Certification Exam, you will first need to create your Certification/Course group).

  1. From the Edit an Existing Certification page, select the linked Certification/Course Group name
  2. From the Edit Certification page, click the Add Exam button
  3. Complete the same information as you would for a Course Exam

Click the Save button when complete

The Add Courseware page has been upgraded, such that an Admin may easily search for a Certification to be enrolled for a User, with new paging features.

Procedure

  1.  Navigate to the User's profile page. Select the Manage Course Registrations button at the top of the page.  
  2. Click the Add Courseware button at the top of the page. A pop-up window will open with the Available Courses and Certifications available for enrollment.
  3. Select from the available tabs at the top:
  • Certifications - expand/collapse by clicking the +/- next to the Certification to view the Courses under the available Certifications. To perform a search enter the search criteria and click on the search icon. Select the checkbox next to the search box to Override Enrollment Prerequisites. Click the checkbox under the Enroll column to enroll and then click the Enroll in Certifications button at the bottom of the window to complete enrollment.
  • ILT - Click the +/- to expand and view more details about the class. Select from the available classes listed or search by entering class name in search field. Select a date range if preferred and/or select the checkbox to override schedule conflicts or timetable clashes. Enroll by selecting the checkbox next to the class listing.
  • External - Select from the listed Courses by selecting the checkbox next to the course listed  A popup box will open to enter the followig details: Completed (select the checkbox), Score, and Date Completed. Click Submit once done.

NetExam offers statistical analysis of Course Exam results. The link to this report can be accessed from the Edit Course page.

  1. Navigate to the Edit Course page for the Course you want Exam results for.

  2. Scroll towards the bottom of the page to the Exam section of the Course.

  3. Select the Report link on the right-hand side. The User Exam Analysis page will be displayed with your overall results for all attempts at this exam.

    • The Question Analysis tab would show details of the Questions in the Exam and how Users have answered them.

    • The User Comparision tab would show each User's scores and also provided is a download option to download the Usage report (showing the scores and dates of the Exam taken by the User) and Attempts report (a similar report with the attempts also included).

    • The Score Analysis tab would show the trends in scores of Users.

Administrators can also review individual User attempts and results in the System, from the Manage Course Registrations page of the User. An Exam Analysis option is also available in this section, similar to the Edit Course page.

  1. Search for the User that you wish to evaluate.

  2. Open the User's profile and click on the Manage Course Registrations button.

  3. From the User's enrolled Course and Certifications, click on the underline formatted score in green colour (only available for Completed Certifications/Courses).

  4. This would lead the Admin to the User Exam Analysis page where the User's total Exam attempts will be displayed. Also displayed will be the Exam Results and an Exam Analysis section.

  5. The default view is for the "Latest Attempt" of the Exam. If you wish to see results form any previous attempts, you may click on the relevant Exam name link which will refresh the page with the details of that Exam.

You can manage eLearning registrations for a given User from the Manage Course Registrations section in the Edit A User page.

Procedure

    1. Search for the User that you want to remove from a Course.
    2. Click on their name to view their profile page.
    3. Click the Manage Course Registrations button located at the top of the page.
  • Under Subscribed Courseware section, find the Course to be removed and click on the bin to remove the Course (Note: You will be prompted with a pop-up to confirm before removing the Course and the bin will not be displayed if the Course has been completed).

Removing a User from an ILT Class can be accomplished from the Manage Course Registrations page for any given User.

Procedure

    1. Perform a search for the User you would like to remove from a class.
    2. From the search results page, click their name to view their profile page.
    3. Click the Manage Course Registrations button located at the top of the page.
  • Under Subscribed Courseware section, find the class to be removed and click on the bin to remove the Class (Note: You will be prompted with a pop-up to confirm before removing the class).

Auto Enroll allows Users to be automatically enrolled to designated Certifications upon login to the Student Site.

Procedure

    1. Click the User Group sub-tab under the Users tab.

 

    1. Navigate to the desired User Group.

 

    1. Browse to the bottom section of the User Group detail page, where there is a section labeled Currently Subscribed Certifications. This section displays all the certifications that are available for User's in that User Group. Toward the right of each Certification is a column labeled Auto Enroll, with a corresponding check-box.

 

    1. Checking this box will automatically enroll a User in the User Group to the respective Certification.

 

  1. To make a Certification available for Auto Enrollment, you can select the Certifications that need to be in the User Group by clicking the Available Certifications button. In the pop-up window, select the required Certifications and click Add and Close. Once this is done, follow the above procedure to Auto Enroll for the newly selected Certifications. To test Auto Enroll as a User:
      1. Find a User who is not currently enrolled in any Certifications you have set as Auto Enroll (or create a Test User).

      1. Make sure that your User has access to the Certifications, i.e.:
          • Belongs to the User Group that has access to your Auto Enrolled Certification.

          • Has a User Type that has access rights to the Certification.
      2. Login to the Student site as the User.

      1. Once logged in, navigate to the My Training page to see the User's enrolled Courseware.

    1. If the Certification is being displayed under the Enrolled Training column, Auto Enroll has been successful for that Certification.

With the upgraded Manage Course Registrations page, Administrators can now manually update a User's Certification/Course data and see the Completion date of a Certification/Course.

Procedure

    1. Access the User's Profile and click on the Manage Course Registration button at the top of the page.

    2. From the Subscribed Courseware page, select the i icon located in the Edit column. A pop-up will be displayed with the following fields: Completed, Score, Date Completed and Reason.

    3. Enter the required data into the fields provided and click the Submit button.

 

There are two paths to view a student's exam results.

  • Via the Course information or
  • Via the User information

To view exam results via Course information:

  1. Navigate to the Edit Course page and scroll down to the Exam section.
  2. Click on the exam Report link (Also see: How do I find statistics for an Exam?).
  3. On the User Exam Analysis, select the User Comparison tab. This will show a list of the Users and their individual scores for the Exam.
  4. Selecting the individual User will show the User’s Exam history for the Course including previous attempts.

To view exam results via User information:

  1. Perform a search for the User.
  2. Click on the User’s name to view the User's profile.
  3. Select the View Transcript button at the top of the Add/Edit a User page.
  4. The Transcript page will list Exam versions, Status, Completion dates and Scores.

Show Me

The Administrator is able to view a User's Transcript to see the progress that particular User has made.

This Transcript can be viewed by clicking on the View Transcript button on the User's profile page in the Admin site.



This page will display with a list of all the Certifications and Courses that the User has taken.



Certification/Courses: This column will display the name of the Course or Certification. The gray row is for Certifications and white row is for Courses.

Status: This column shows in which stage the training is in:

  • Courses will show either Completed or Registered/In Progress
  • Certifications will show either Completed or In Progress
  • If a Certification or Course has a completion Certificate, it is available for the Admin to view by clicking on the Certificate icon

Complete Date: This column displays the date at which the User completed this training.

Score: This shows the score that the User attained for the training.

CertificateID: Shows the Certificate ID associated with the Certification

Complete by Date: Shows the Date the Course should be completed by.

View Checklist: Shows the Checklist if it was enabled in the Course

Credit Hours: Credit Hourse earned when completed.



The Independent Courses section displays the Courses that are not associated with a Certification and also any ILT classes associated with these Courses, that the User has enrolled in and completed

  • When a Course is In Progress, the User has still not completed that particular Course.
  • When a Course is Completed, the User has completed this Course. In the same row, the Complete Date and the Score will also be displayed.
  • When a Course has an ILT class associated with it, the Class will show the Status that the Instructor or Administrator has marked for it and if completed, the Completion date as well.



If there is a Course that has been cancelled, it will be displayed under the Cancelled Courses section, with the status as Cancelled and the date that it was cancelled.



If the User has been assigned any External Courses, then it will be displayed under the External Courses section, with the date period of that particular Course and the Status of it and if Attended or not.

NetExam Administrators can set up an Exam with Terms and Conditions enabled. This will require the student to read and accept the T&C in order to take the exam.

Steps to set up:

• Go to Curriculum/ Course and open your Exam edit page. 

• Click on Enable Terms and Conditions check box.

• Type your text in the Terms & Conditions box.

• Click Save

When a student clicks on the Take Exam button they will be shown the Terms & Conditions text box where they will have to Agree to the Terms and Conditions in order to access the Exam.

keywords: Exam, Setup Exam, Terms and Conditions, T&C

Proctored Exams are designed to work with Proctor Keys. Proctor Keys are gnerated and configured at the Exam level.

Students are required to input the Proctor key before taking the Exam.

Proctor keys can be distributed by admins during the class sessions to avoid students attempting to take the exams before attending the class sessions.

 

Generating a Proctor Key

  1. Navigate to Exam Add/Edit page in Admin site (Lesson Quiz/ Course Exam/ Certification Exam)
  2. Click on the “Generate Key” button next to the Proctor Key field
  3. Click Submit

When the student clicks the  "Take Exam" button from within the course, the system will prompt the student to enter the Proctor Key to be granted access to the Exam. When the student inserts the correct Proctor Key, they system will direct the student to the exam. In the event the student does not enter the correct Key information, the student will need to contact the administrator or instructor for the proper key.

 

As more courses turn to online education as a viable certification platform, maintaining testing integrity is critical to the success of a certification program.

Online remote proctoring has evolved into a secure solution and NetExam has partnered with ProctorU, one of the premier online proctoring services. Founded in 2008, ProctorU has administered nearly 1 million exams for test-takers in 75 countries and works with more than 500 institutions. The company has four facilities across the U.S. and employs over 400 people.

ProctorU has developed a safe and secure environment to manage the proctoring process. Proctors use a three-step approach to authenticate a student’s identity: see the student, see what they’re doing and know who they are. NetExam developers and engineers have worked with ProctorU technical teams to develop an API that lets the Administrator enable remote proctoring in a course, and for the student to click a button and schedule a proctored exam with a proctor from ProctorU.

To activate the feature, Admin selects “Enable Live Remote Proctoring” from the Course Exam Setup page. Once enabled, students see the “Schedule Proctored Exam” button in the student course page. When the student selects Schedule Proctored Exam, they will be directed to the ProctorU site to establish their identity account and to schedule the exam. When the exam is taken, the student will engage with a proctor who will verify their identity and monitor the exam. At the completion of the exam, the student validation is sent to the Administrator.

For more information on the ProctorU process – go to http://www.proctoru.com/howitworks.php

Procedure

From the Edit Course page, scroll to the bottom of the page and click the Add Course Exam button

Complete the following fields: 

  • Exam Name
  • Exam Description – optional
  • Minimum Passing Score – Select a minimum passing score for the exam
  • Take Exam Once or Unlimited – Select one of the two radio button options, Once or Unlimited for your exam. The system default selection is Unlimited
  • Exam Question Order – Select one of the two question order options, Random Questions or Sequential Order
  • Exam Requirement – Select one of the four radio options: Optional, Must Take Exam, Must Pass Exam, None
  • Time Allowed – Select one of the two options: 
  • Unlimited Time – the system defaults to this option
  • Limit to ___ minutes – if this option is selected you must enter the number of minutes the student has to complete the exam

Select the number of questions from each of the Learning Objectives for the exam, from the dropdown option for each Objective. The system will default to the total number of questions for all Learning Objectives. The box provided at the bottom would automatically updated with the total number of questions for the Exam

Click the Save button to add your Course Exam.

The Admin can configure the Exam such that Users can complete all Lessons fully or not, before they attempt the Exam. This is configured via the Lessons and must be completed before Exam checkbox which would appear after you submit the Exam. Additionally, the Admin can also configure how the Exam Results summary will be displayed to the Users. This can be configured via the Exams Results Display dropdown: 

  • Standard – will display the Exam Questions indicating which ones were correctly answered
  • None – will not display any of the Question details

Following are some of the options available in NetExam Exam Setup and Questions creation:

Random Questions from a pool

Admin can select “Random Questions from the pool” option when setting up the Exam. This will pull questions in Random order from the selected Lesson Objectives. This is helpful when your exam is setup to have multiple attempts and prevent students guessing the questions in subsequent attempts.

Randomize answers for a given Question

Admin can select “Randomize answers” option from the Question setup page in Learning Objective. This will present the answers in random order when each time student presented with the same question in subsequent attempts.

Exclude the last answer from being randomized

Admin can select “Do not randomize the last answer” option from Question setup page in Learning Objective. This will be helpful when you have the last answers as “All of them”, “None of them” etc.

Weight questions

This will enable admin to specify weights for the questions at the time of creating. Weights are ranging from 1 to 5 and weight 5 carriers the maximum weight. When the exam is graded the score will depend on the weight of questions.

  • Setup: From the Admin site - Go to Curriculum – Course – Lesson – Objective
  • When you create your question, you can select the weight for that question. Default value set to 1.

Images in questions

Admin can add images to their questions. First, admin uploads the image to the image library in NetExam. (Communications > Image Upload). Once uploaded, copy the URL of that image. From the Question setup page in the text box, click on the add image button and paste the URL you copied. That will show you the image. You can click on the HTML view and add the height and width options to resize your image. Here is a sample HTML syntax which shows an image in specific measurements. <img src="http://images.netexam.com/images/10229/cakeH0057.jpg" height="42" width="42">

Show feed back

Admin can add Question Feedback text from the Question setup page. This will display to students once they answered their exam and reviewing the exam results.

Timed Exams

Timed Exam allows Admin to set time on Exams. Once the student opens the exam, clock will count down till the set time limit. Once the time elapsed exam page time out and take the student back to the course page. Admin could select “Time Allowed” from the Exam setup page.

Dynamic passing score by user type

NetExam enables the admin to set exam passing score based on different user types. This will allow admin to set the passing score requirements by user types which may relate to their functions or departments.

Proctored Exams with Proctor Keys

Proctored Exams are configured based on the Proctor Keys. Proctor Keys are configured at Exam level. Admin would click on the “Generate Key” button next to the Proctor Key field to generate the key. Students are required to input the proctor key before accessing the Exam. Proctor keys should be distributed to students before taking the courses by Admins.

Options in displaying question results

Exam results could be display in three formats. Standard format, None or Show learning objective for the fail questions. Admin could select any one of those options from the Exam setup page under Exam Results Display.

Configurable first retake interval 

Admin can set the first retake interval specified in hours for their exams. If that is set, the student must wait the prescribed number of hours before attempting the exam. Take Exam button is grayed out until the First retake interval time has reached.

Configurable subsequent retake intervals

Admin can set the subsequent retake interval specified in hours for their exams. If that is set, student has to wait certain number of hours after the first retake interval before attempting the exam. Take Exam button is grayed out until the subsequent retake interval time has reached.

Pulls questions from multiple question pools (learning objectives)

Admin can create separate learning objectives for each lesson within the course. Then they could create several questions in each learning objective. Admin could select number of questions from each learning objective at the time of Exam creation. 

This will allow admin to specify weights for the questions at the time of creating. Weights are ranging from 1 to 5 and weight 5 carriers the maximum weight. When the exam is graded the score will depend on the weight of questions.

Setup

  • From the Admin site - Go to Curriculum – Course – Lesson – Objective
  • When you create your question, you can select the weight for that question. Default value set to 1.

Logic

When the exam is graded the score will depend on the weight of questions

example Assume Q1 - weight = 2 Q2 - weight = 3 Q3 - weight = 4 Q4 - weight = 1 Q5 - weight = 5 Let's assume student got these 5 questions in a exams got Q1, Q2, Q3 correct and Q4 and Q5 wrong So the score should be (sum of weights of all question the student got right) * 100 / (sum of weights of all question the student got in exam)

Ex (2+3+4)X100/(2+3+4+1+5) = 9 X 100 / 15 = 60%

NetExam continues to provide a robust competency architecture including several components typically used in competency management. In addition to training and certification as a measure of competency, NetExam includes a Talent Management module that provides additional competency assessment criteria. (see also Learning Plans and Partner Training Goals)

The Talent Management module tracks, manages and reports on competencies to help determine and manage gaps in the team's capabilities. The module is effective whether it's for internal employees or external partners and agents, automating tracking by associating defined competencies with exams, courses, job categories, etc.

Administrators can:

  • Create and define Competencies
  • Create and define Proficiency Levels
  • Associate a Competency with a desired Proficiency level to a Job Category
  • Associate a Competency with a desired Proficiency level to a Course (via exam). Successful completion of the course implies the user has this Competency at the specified Proficiency level. 


A user's profile record in the Admin view shows:

  • The Competencies a user has achieved based on the courses they have completed
  • The Competencies a Manager has added
  • A comparison on the targeted Competencies for their job role versus what they have now (Proficiency vs. Assessed Proficiency)

For a guide to the setup and use of the Talent Management module, please review the attached pdf.

User Group Managers can enroll other users in their User Group Certifications from the Learner Portal application. This will allow quicker enrollment of users for time sensitive business critical certifications.

Requirements

  • Authorized user should be User Group Manager
  • There are users assigned to this User Group Manager.
  • User Group Manager Role should have the settings to see the Goals tab in Learner portal. (Users – Roles section)

Enroll users

  • User Group Manager logs in to the Learner portal, clicks on the Goals tab
  • Click on the Certification name you would like to enroll users in.
  • Select the users from the popup and click Enroll.