Knowledgebase:
Change password and Reset password
Posted by Prasad De Silva on 26 November 2014 12:57 AM

Q1: Difference between change password and reset password

Admininstrators are able to Reset Password from the admin site. There is a button “Reset Password” in User Add/Edit page. At this time system generated password will be send to the user.

Administrators would be able to change the user’s password from admin site. In User Add/Edit page there is a textbox “Change Password”. Admin should enter new password manually into “Change Password” field and click on “Update User” button. Then user’s password will be updated. If admin need to send new password to user then admin needs to click on “Send Registration Email” button in the User Add/Edit page.

Q2: Does the Admin see a form to reset the password form old to new - or does the system just send a new one?

There is no separate form for reset password. Admin able to Reset Password from the admin site. There is a button “Reset Password” in User Add/Edit page. When admin clicks on the “Reset Password” button “Forgot Password Email Options” email should trigger to the user. This email contains the login details to the student site.

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